![]() ![]() The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee frequently is required to walk. While performing the duties of the job, the employee is regularly required to sit use hands to finger, handle, or feel objects, tools, or controls reach with hands and arms and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Knowledge, Skills, and Abilities: knowledge of savings and loan products and services data entry, commercial math, customer service and excellent communication skills ability to handle multiple tasks in a fast-paced environment with attention to detail. Experience can be credited in lieu of education.Įxperience: 1 to 2 years financial savings and loan sales background telephone customer service and interviewing experience. Perform other related duties as assigned or directed.Īdditional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).Įducation: Equivalent to High School education with additional broad specialized training equivalent to 2 years college. Maintain high-level attention to detail abilities to ensure financial accuracy. General: Demonstrate excellent oral and written communication skills to all members and coworkers. Quality Control: Identify and communicate to Credit Union Management, product or service related issues or improvements, which could result in higher quality services for members or improved financial control for the Credit Union. Determine method of correction and notify member. Analyze research and resolve complex member account discrepancies including loan corrections, misapplied payments and dividend re-calculations. Member Account Maintenance: Maintain high quality control levels when reviewing or performing account functions. Compile necessary documentation, define collateral requirements, determine monthly payment schedule, and process hypothecated loans and add-ons within acceptable review dates. Loan Service: Interview loan applicants, review loan histories, and recommend suitable loan products. Increase and promote loan account volumes by cross-selling loan products to existing and prospective members. Accept and process account transactions, i.e. Member Service: Answer members’ questions resolve both financial and non-financial account discrepancies. Telephone and Mail: Utilizing telephone servicing and mail correspondence skills to provide courteous and personal assistance to members’ requests. Perform all designated functions within savings and loan related services. Recognize member's needs through personal contact and cross-selling of Credit Union products. Under the directions of MSC Branch Manager, provide service assistance to members for all Credit Union products and services via telephone and mail correspondence. Do you believe in “People Helping People”.Do you foster workplace growth opportunities based on performance.Do you thrive in a fast past environment.We offer competitive pay and great benefits, which include pension, safe harbor 401(k) plan, tuition reimbursement, LTD, STD, flexible spending, medical, dental, vision and generous annual and sick leave to qualified individuals with remarkable customer service skills. ![]() We are looking for those who want to join this movement and become a part of a growing organization. APGFCU – Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. ![]()
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